Shipping policy

Thank you for shopping with DONTA,JACQUES BOYKIN. As a professional United States-based online store focusing on fashion bag merchandise, we adhere to standardized order processing and rigorous cross-border logistics management. We prioritize quality packaging and compliant shipping arrangements to ensure every bag order is delivered completely intact, accurately and efficiently to customers worldwide.

1. Order Processing Time

All confirmed and fully paid bag orders will undergo internal verification, quality inspection and secure packaging within 1–6 business days after order confirmation. Our warehouse processing schedule excludes weekends and official U.S. public holidays, with no order handling completed during non-working periods.
During peak shopping seasons and promotional events with elevated order volumes, standard processing timelines may be moderately extended. Our team will send official email notifications promptly to inform customers of any substantial delays, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated based on package weight, dimensional size and final delivery territory. Accurate shipping costs will be automatically computed and clearly displayed on the checkout page prior to payment, with zero hidden fees or additional surcharges.
We solely provide standard shipping services for all in-stock bag products, with an estimated delivery cycle of 15 business days after warehouse dispatch. This timeframe serves only as a general reference. Actual parcel arrival may vary due to logistics carrier operational delays, cross-border customs clearance procedures, inclement weather, regional logistical limitations and holiday operational suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order passes all pre-delivery quality audits and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing your unique tracking code and official logistics provider details.
Tracking system data will be activated and available for real-time online inquiries within 24 to 48 hours after carrier pickup. Temporary data synchronization delays are common in cross-border logistics operations. You may reach out to our support team for manual status verification if tracking information remains unupdated beyond this window.

4. Incorrect Address Disclaimer

Customers hold full responsibility for submitting precise, complete and deliverable shipping addresses, valid zip codes and active contact details during checkout. Please carefully verify all delivery information before confirming payment to prevent delivery disruptions.
DONTA,JACQUES BOYKIN assumes no liability for misdelivery, failed delivery or parcel loss resulting from inaccurate, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently cover all reshipping fees, with original shipping costs non-refundable.

5. Lost or Damaged Packages

If your parcel is verified missing during transit, please submit a formal loss investigation request to our customer support team within 3 calendar days following the scheduled delivery date. We will collaborate with logistics carriers to conduct a full trace investigation and deliver a targeted resolution efficiently.
Long-distance transportation may result in unavoidable package extrusion, surface wear or hardware loosening for bag products. If you receive defective or damaged merchandise, please contact our after-sales team within 24 hours of delivery receipt. You must provide clear, unedited photos of both the outer shipping packaging and specific damaged product areas to initiate official case review and settlement.

6. Bag Care and Usage Notice

Each bag product is manufactured with premium materials including genuine leather, durable canvas and high-performance synthetic fabrics, with tailored care instructions equipped for every item. We encourage all customers to follow official usage, cleaning and storage guidelines to preserve product texture, shape and overall service lifespan.
Any product fading, deformation, accessory damage or structural failure caused by improper cleaning methods, unsuitable storage environments, unauthorized alterations or daily artificial misuse is categorized as non-quality-related damage. DONTA,JACQUES BOYKIN does not provide after-sales warranty, maintenance or compensation for damage stemming from improper customer operation.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees and miscellaneous import taxes in accordance with the destination country’s local trade policies and commodity supervision regulations.
All customs and import-related charges are the exclusive financial responsibility of the customer. Product prices and standard shipping fees charged by our store do not include any customs tariffs or import fees. We are not liable for package detention, mandatory return or financial losses caused by unpaid customs fees or violations of local import compliance rules.

8. Contact Information

For any questions, concerns or assistance regarding our shipping policies, logistics status and delivery arrangements, please connect with our official customer service team via the channels below:
Trade Name: DONTA,JACQUES BOYKIN
Phone Number: +1 531-394-5754
Email: contact@lisawatchpoint.shop
Physical Address: 829 N Henry St, Alexandria, VA 22314, United States